Frequently Asked Questions
Discover everything you need to know about your luxury skincare and beauty experience.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.
What is your return policy for beauty products?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened and unused items within 30 days of purchase for a full refund.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law.
How do I determine the best skincare routine for my skin type?
We offer a digital Skin Consultant tool on our website to help you find products tailored to your specific needs. You can also contact our beauty experts via live chat for personalized recommendations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international purchases, please use our global site selector to find the Elizabeth Arden retailer serving your region.